Call/Contact Centre - An Introduction
Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.
Call/Contact Centre - An Introduction
£27.50
+VAT
- Earn discounts
- Receive reminders
- Keep training records
- Track progress
PayPal Buyer protection
Highfield Awarding Body
Mobile device friendly content
Duration: 1 hr 30 mins
Retakes: unlimited
Overview
Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email)
Course Syllabus
-
Introduction
Course introduction
-
Working in a Contact Centre
This section describes the purpose and function of a contact centre and the role of a contact centre agent.
-
Health, Safety and Welfare in a Contact Centre Environment
This section is all about keeping you, and the people around you, safe and healthy while you are at work.
-
Customer Service
Customer service is one of the most important aspects of any business, but for a contact centre, it is crucial – from first contact onwards.
-
Contributing to Sales (Outbound and Inbound)
This section concentrates on the sales aspect on contact centre operations.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
Popular Courses
Overview
This course combines The Digital College courses "Level One Award in Health and Safety in a Construction Environment" and "Preparation for the CITB health, safety and environment test" to enable you to attain a CSCS "Green Card" as quickly as possible. Nothing extra to pay; all training and exam costs included! You just pay for the card.
Overview
This is the official qualification required by local councils for anyone in England and Wales applying for a Personal Licence to serve or sell alcoholic drinks. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification. The certificate can then be supplied to your local council as part of your Personal Licence application.
Overview
This bundle contains everything you need to gain a Personal Licence to authorise the sale of alcoholic drinks in England and Wales. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification. We will then obtain a DBS certificate and apply to your local council on your behalf - saving you a lot of time and effort.
Overview
This Level 1 Award Health and Safety course and test, awarded by Highfield Qualifications, is aimed at learners who currently work, or want to work, in construction. Successful completion will enable you to move on to take the CITB health, safety and environment test, and then apply for the new Construction Skills Certificate Scheme (CSCS) Green Card. This card allows access to construction sites in the UK as a non-skilled worker and is designed to improved overall site safety.
Overview
Our Level 2 Award An Introduction to First Aid for Mental Health qualification will increase your awareness of common mental health issues, such as anxiety, depression and stress, that can have an impact on our everyday lives. You'll also obtain knowledge on how a mental health first aider can provide immediate "on the spot" care to others, while looking after their own mental wellbeing. Upon successful completion of the invigilated assessments, you will receive an official certificate. This qualification incorporates the Level 1 Award An Introduction to Mental Health and Wellbeing qualification.
Overview
Our Level 2 Food Hygiene certificate course covers food hygiene, food hazards, food poisoning, how food becomes unsafe, personal hygiene, awareness of contamination, time and temperature factors, proper cleaning and sanitising, premises and equipment and food handling responsibilities. This is perfect for anyone preparing or handling food.
Call/Contact Centre - An Introduction
Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.£27.50
+VAT
